Plain English summary: If the Platform does not work as described, we will refund you within 7 days of purchase. No hassle.
1. Our Commitment
We want you to be satisfied with MyStabilizedNYC. Because we offer a one-time payment for digital access, we have a straightforward refund policy designed to be fair to everyone.
2. Eligibility for a Refund
You are eligible for a full refund if:
- You request a refund within 7 days of your purchase date
- You have not excessively used the Platform (defined as searching more than 25 buildings)
- The Platform failed to function as described and we were unable to resolve the issue
3. How to Request a Refund
Email us at support@mystabilizednyc.com with:
- The email address used for your purchase
- Your Stripe payment confirmation number (found in your purchase receipt)
- A brief reason for your request
We will process eligible refunds within 5 business days. Refunds are returned to the original payment method via Stripe.
4. Non-Refundable Situations
We do not issue refunds if:
- More than 7 days have passed since your purchase
- You changed your mind after extensively using the Platform
- The data did not include the specific building you were looking for (building coverage depends on official DHCR and HPD records)
5. Data Limitations
Please note that MyStabilizedNYC displays data sourced from public government records. If a building is not listed, it may not be registered as rent stabilized in the official DHCR or HPD databases. This is not a Platform error and does not qualify for a refund.
6. Contact
Refund questions? Email support@mystabilizednyc.com. We typically respond within 1 business day.